EXPERIENCE 

Rivian- Sr. Field Delivery Guide 

Seattle, WA | June 2025- Present

• Prepare vehicles for customer delivery by completing inspections, organizing chargers, and verifying detailing standards

• Print temp plates, assemble delivery packets, and ensure all legal documents are accurate, complete, and ready for signing

• Coordinate with notaries and schedule customer pickup and signing appointments

• Maintain and update Salesforce with vehicle status, delivery progress, and incoming inventory

• Pull scheduled deliveries forward when possible to improve operational efficiency

• Communicate with multiple departments on Slack to launch workflows, request support, and resolve issues

• Check in incoming vehicles by confirming VINs and assigning parking locations

• Assist customers during delivery appointments to ensure a smooth, professional, and satisfying experience

Tesla Inc. - Tesla Advisor 3 

Lynnwood, WA | November 2023- June 2025 

• Answered customer questions about vehicle technology and product features, helping buyers understand electric vehicle benefits

• Provided test drives and guided customers through the full ordering process

• Maintained communication with customers via email, text, and phone calls to share updates on pricing, features, and delivery timelines

• Focused on delivering a positive, memorable experience for every customer and future Tesla owner

• Collaborated with sales team members to meet quarterly goals and achieve individual monthly sales targets

• Helped plan and run community events to increase product awareness, grow outreach, and get more customers behind the wheel

• Achieved personal best in Q4 2024 with 100+ vehicle sales

Foster Garvey PC- Reception/ Office Services 

Spokane WA| February 2022- April 2022 

• Answered incoming phone calls, provided information about the firm, and transferred clients to attorneys and paralegals

• Assisted clients arriving for meetings by directing them to the correct conference rooms

• Ordered supplies for office printers and copiers and resolved basic technical issues

• Identified next steps or service needs when equipment required outside support

• Located, organized, and filed client matter cases for onsite storage or offsite archiving

• Managed daily mail processing through FedEx, USPS, and UPS

EDUCATION 

Eastern Washington University| Mass Communications 

SKILLS

• Administrative Support: Calendar coordination, scheduling appointments, meeting check-ins, organizing delivery paperwork, notary coordination

• Operations & Delivery Support: Vehicle inspections, VIN verification, signage, delivery packet assembly, temp tags, parking assignments

• Organization & Time Management: Multitasking, working independently, staying on schedule, handling fast-paced responsibilities

• Problem-Solving: Resolving technical issues, identifying next steps, coordinating across departments to keep operations smooth

• Accuracy & Detail: Cash handling, legal documents, account updates, filing client matters, inventory, markdowns

PORTFOLIO

www.emmaglore.com 

https://www.linkedin.com/in/emma-glore